im certain honest-1 auto care is a great place that takes care of their customers. However, i was not one of them. their diagnostic system completely confuses me as they refuse to explain why it takes so long and how long itll take but thats not even the problem. i dropped my car off on saturday and was told my car could take a few hours. they then called me and told me it would take longer which i had no problem with as long as it was the truth. Tuesday rolls around which was the date they quoted me it would he finished and instead of explaining why they werent finished or how much longer it would take they just told me to wait. Terrible terrible terrible service guys. i will never come back again.
Anime we really appreciate you as a customer and we do our very best to get to the root cause of every problem your vehicle is having. Yes your vehicle took longer than normal since there were lots of parts already changed by other shops. When you arrived here you merely said your vehicle had a misfire but in truth, this vehicle has had the head gasket replaced, radiator, tune up and many other things. We initially looked into the vehicle on Saturday upon your arrival and quickly discovered that it would take longer to evaluate your concerns. When you arrived to pickup your vehicle, a complete diagnosis and results were shown to you by store Manager Luis Castillo. Unfortunately not every thing is easy to diagnose specially other shops mistakes. Like always we were successful diagnosing your vehicle before 2nd promise time. Please feel free to contact us for further clarification. Murtaza Hemani
- Honest-1 Auto Care Davie