Very friendly staff. The person I dealt with didn't try to upsell or attempt to convince me to purchase or repair anything other than what I said I wanted. No high pressure sales. However a mistake was made in my original quote and I was informed before the installation was completed. It wasn't a large amount, and the person who gave the the original quote did apologize. Mistakes happen, I completely understand. Where they lost half a star rating; was after purchasing 4 brand new tires and paying a "Shop Supplies" fee for whatever that is, they didn't bother to replace any of the missing caps on my valve stems (which I've priced and ordered on Amazon for a whopping 3¢ each). They did put the one cap I already had back on, so that's something at least. Also, I was told there is a really great warranty on the tires before I purchased them, but the only paperwork I received was the invoice, and that just mentions a very basic Honest-1 parts and labor guarantee. So as far as a warranty on these tires, I've no idea what the guy was talking about. Regardless of these very minor annoyances, I will be returning to this location for the future repairs & maintenance I have planned and am currently saving up the money to have done.