Positive: Professionalism, Punctuality, Quality, Value Feel ashamed and guilty of giving this original review and gave 2 stars. Original: Went there for sqeeky brake noise on backing up. There was a diagnostic fee of around 60. Which they took off with 50 dollars coupon as I got the rotors and pads in the rear replaced. Costed me $475.00. They said the noise will go away after new rotors are put in rear. They told me my front brakes were good. They wanted me leave the car and return later after job is done. Had to take a Uber ride. The problem of sqeeky noise did not go away. I showed it to them right in their parking lot before I drove off with the new rotors and pads in the rear. Now they said it’s a new problem and sqeeky noise coming from front. But the pads and rotors in front are ok. My original complaint is not fixed after close to $500 job. Final/Follow up: This is what happened. 5 Stars or any stars is still less. Had a follow up call from Luis. I told him the Sqeeky noise is still there and not resolved. He asked me to drop off vehicle to see what is happening. I did. Next day he fixed the problem and replaced new rotors and pads for the front. I asked him to charge for it and he would not. He asked his owner, who waived the charge. He said customers are treated like family at Honest 1 auto care. I was impressed. This kind of service is rare. They earned my trust,confidence and loyalty. Luis, his team and owner are the best. Customer service cannot get any better. They are an example for every one who thrive for excellence. Appreciate that Luis