All I was looking for was a quick alignment. I did a quick search on the internet and found this place in what I thought was 3201 N University Dr Coral Spring instead of 3201 N University Dr Hollywood. Same road but about a 45 minute difference. Mistakes happen, cancel my appointment and find the closest Goodyear where Im about to drop 89.99. I check the car in and take a seat in the waiting area, they tell me it will be done within an hour. Sitting there for about 5 minutes when I get a call from Honest 1 apologizing for inconvenience, even though it wasn't their fault, and offered to take an extra 20 dollars off (I already had a coupon for 59.99). I thanked him and told him that my car was already in another shop. After the call I notice my car is still in the parking lot and all the guys are talking in the shop; I guess their lunch break wasn't over. That made my choice easy, "Hey, I have to go, may I have my keys back". Never I had I willingly added an hour and a half of traffic driving to my day but for the extra umph in the customer service was worth it. They were willing to fight for my business and loyalty. Once I got there was greeted promptly offered fresh coffee and snack, had the paperwork and car in and out in about 20 minutes for 39.99 plus tax and even did a free alignment (normally 9.95) I will be driving that extra distance the next time I have to get anything done on my car!