So Disappointing . Been coming for years.....always trusted these guys...have spent thousands of dollars here....Never Again......Got charged $23 2x in labor for a simple oil change on mine and my wife's car......that's never happened before. It's not the money....Makes me question everything else I used them for and every dollar I've spent over the years....We will never use them again. Disgraceful.
Eric, I investigated about your situation yesterday and find out . First, let me tell you that YES you are 100% correct, you did overpay on both invoices. on the 1st of January 2019 Broward County Tax was added by 1% .When we updated the software it got into little technical difficulties and changed the discounted price matrix which we have for our valued customers. Thank for bringinging into our knowledge, we have fix the software glitch and we will be more than happy to refund the extra we have charged on your card. At Honest-1 we believe in transparency in pricing and we mention each line item in our invoice to make it easy to understand the items customer get charged for. Now, unfortunate part is for the error which was beyond our control since you are a long time customer because we always performed the quality work and fixed your vehicle as per your expectation what has me more concerned is the fact that while you have been a customer with us we have never had a problem a simple question about your invoice could have helped us for fixing the problem right away like we take care of your vehicle problem in a courtesy as we truly appreciate you as our customer and concerns. We believe in honesty and integrity at Honest-1 Auto care
- Honest-1 Auto Care Davie